Beard Brothers BBQ

Guest guide

From hello
to the bill

Four quick maps of what happens when a guest books a table and pre-orders food through WhatsApp booking. Start at the red dot and follow the arrows.

For the Beard Brothers BBQ team. This is what your guests see, step by step, written the way a guest reads it. See what changed this month.

1

Booking a table

Aina wants a table for six on Saturday. She books it in WhatsApp, then pre-orders the food and pays part of it now.

Swipe sideways to see the whole map.

Good to know

  • Booking the table costs nothing up front. If we ever ask for a table deposit, we hold the table while you pay.
  • Pre-ordered food is set aside for a short time while you pay part of it. It is confirmed once the payment company tells us your payment arrived, and we message you.
  • Didn't pay in time? The food is let go and your table stays booked. If you paid after the time ran out, the money comes back to you.
  • Same day bookings and big groups go straight to a person on our team.
2

Chatting with us

Ravi has a question before he books. WhatsApp booking answers the quick ones right away and passes the rest to a person on our team.

Swipe sideways to see the whole map.

Good to know

  • Quick replies cover opening hours, where we are, the menu and questions about your booking.
  • Payments, complaints and photos of receipts always go to a person. Quick replies never confirm a payment.
  • While a person is replying to you, the quick replies stay quiet.
  • When they finish, we message you the result, like a refund, a change or a payment kept.
3

Changing or cancelling

Plans change. Reply Change in the chat. With no food pre-ordered, you can move or cancel the table yourself.

Swipe sideways to see the whole map.

Good to know

  • Changes are free until 12 hours before your table. After that, a person handles it, and if you cancel, what you paid may be kept.
  • Already pre-ordered food? A person handles any change or cancel for you.
  • Cancel 12 or more hours before and your food payment comes back. Our messages call it a deposit.
  • Moving your booking to a new time or party size keeps your payment on it.
4

On the day

Nothing to do but turn up and give your name. We have the rest.

Good to know

  • From 12 hours before, any change goes through a person on our team.
  • Your name, party size and any pre-ordered food are on our list for the day.
  • Pre-ordered food is timed to your booking.
  • You pay the rest of your bill on the day. The part you already paid comes off.