WhatsApp booking
- Understands Malay and English better, including times like 6ptg, 11pg and 8mlm.
- Always asks which outlet first, and always asks the guest to reply Yes before a booking or cancellation is saved.
- Smoother handover to your staff when a guest needs a person, with an alert if a guest is still waiting.
Staff dashboard
- A new Takeaway orders page for website orders.
- A printable A4 reservation sheet for each service.
- Open chat in the Inbox now always opens the right guest.
- Plain tips on every setting, prices entered in RM, and managers only see their own outlet.
Payments and deposits
- Website guests can now pay a deposit online.
- Refunds tested from start to finish with test payments.
- When a guest cancels late, staff can choose to refund or keep the payment.
Behind the scenes
- Tables and seats are let go properly when a hold runs out.
- A booking can no longer get two pre-orders by mistake.
- Guest phone numbers no longer show up in links.
- Better monitoring, so we catch problems early.
Before we go live
- One real payment test and a final round of checks. We will share the go live date once it is confirmed.